Frequently Asked Questions

Need a help with something? Here are our most frequently asked questions.

Raeda Express is a trusted pickup and delivery service in Nigeria, offering city, nationwide, and international courier solutions for individuals and businesses.
You can easily book a delivery through our mobile app or website. Simply enter your pickup and delivery details, choose a service type, and confirm your booking.
Yes! With our real-time tracking feature, you can monitor your parcel’s journey from pickup to delivery right inside the app or via our website.
Delivery time depends on your chosen service — City Express, Nationwide Express, or International Express. City deliveries are usually completed within the same day.
You can send documents, parcels, and packages within our permitted guidelines. Hazardous materials, perishable goods, and illegal items are not accepted.
We accept all major payment methods — including debit cards, bank transfers, and in-app payments — all processed through secure, encrypted channels.
In rare cases of delay or loss, our support team will investigate immediately and work with you to resolve the issue. Compensation may apply based on our delivery policy.
You can reach our 24/7 customer support team via the live chat on our website, the Raeda Express app, or by emailing hello@raedaexpress.com.
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