Guide | Choosing the right category (class) of our services

Choosing the right category (class) of our services

Choosing the right Category (class)

IMPORTANT: Our various classes of services help us identify how exactly you want to be serviced.
choosing the right class is as important as giving the correct delivery address.

Read below our mode of services and choose the best suitable for you. 
if you wish to change your class use the live chat or the complain section on your Web app or Mobile app

Booking prices vary according to category

Ensure that your preferred class is displayed correctly on your profile section as this will affect your booking price.

CLASS 1 -   Basic: 

Customers who belong to this category are new to us, we are yet to agree on how you want to be serviced and the content of your shipments
this category is treated with the highest priority of importance

Customer support 24/7
Pick Up: Upon Booking
Standard Processing Time: 3mins
Standard Transit Time: 1hour
Standard Shipping Time: City Express – Delivery Date as selected
                                         City Express (ii): Same day delivery- Working Hours
                                         Nationwide Express: 1-3 workings days (Door –Door)
                                         International Express: 1-5 working days (Door-Door)

Class 2 - SME- E-commerce (partnership):

This category is for the customers who want low and affordable shipments, Precisely vendors whose item declared value is less than $12 (NGN 5000)
we aim to help our vendors reach more clients with little and less delivery cost

Dedicated Account Officer 24/7
Pick Up: As Scheduled on Partnership Terms
Standard Processing Time: 3mins
Standard Transit Time: 1hour
Standard Shipping Time: City Express – 12- 48hours Delivery
                                         City Express (ii): Same day delivery – Express Shipment only
                                         Nationwide Express: 1-3 workings days (Door –Door)
                                         International Express: 1-5 working days (Door-Door)

Class 3 - E-commerce – Standard: 

This class is for customers who want to take advantage of our e-commerce prices but are not in partnership with us
Delivery is prioritized by you, this service is a combination of priority and certainty.
prices are a little competitive

Customer Support 24/7
Pick Up: Upon Booking
Standard Processing Time: 3mins
Standard Transit Time: 1hour
Standard Shipping Time: City Express – 12-hours Delivery
                                         City Express (ii): Same day delivery – 10-hours Delivery
                                         Nationwide Express: 1-3 workings days (Door –Door)
                                         International Express: 1-5 working days (Door-Door)

Class 4 - E-commerce (Partnership)

This category is for vendors who understand how they want to be serviced, An Account officer will be assigned, prices will be discussed, and agreed

then your profile will be migrated to this category.
For example online stores, Instagram vendors, Facebook and Whatsapp vendors, etc 

Dedicated Account Officer 24/7
Pick Up: As Scheduled on Partnership Terms
Standard Processing Time: 3mins
Standard Transit Time: 1hour
Standard Shipping Time: City Express – 12 hours Delivery
                                         City Express (ii): Same day delivery – Express Shipment only
                                         Nationwide Express: 1-3 workings days (Door –Door)
                                         International Express: 1-5 working days (Door-Door)

Class 5 - Business (partnership): 

Raeda for business is designed as a mail delivery solution, we understand how important it is to get mails delivered and come back with an acknowledgment
Dispatch is assigned to your company and we pick up and deliver your mails Parcels and gifts.
For example Offices, Banks, Corporate firms. Laboratory etc 

Pick Up: As Scheduled on Partnership Terms
Standard Processing Time: 3mins
Standard Transit Time: 1hour
Standard Shipping Time: City Express – 12 hours Delivery
                                         City Express (ii): Express Shipment only
                                         Nationwide Express: 1-2 workings days (Door –Door)
                                         International Express: 1-4 working days (Door-Door)             

Class 6 - Premium (partnership)

Premium is a class of its own, we have dedicated support at all times, Delivery is customized to your preference and instruction.
We will at all times leverage on the best and fastest network or means to fulfill your needs.